Employee FAQ's

Q. What is the EAP?
A . Your Employee Assistance Program (EAP) is a benefit provided to you and your dependents by your employer for short-term counseling, information and referrals, guidance and support for any type of personal issue that is impacting your workplace performance.


Q. How do I receive services from eviCore EAP?
A. Employees can confidentiality contact the EAP directly by calling the toll-free number at any time (1-888-276-6632.) This type of contact is called a self referral and is confidential between the employee and the EAP. Your employer might, suggest you take advantage of the EAP benefit. This type of referral is called a suggested referral and is still completely confidential between the employee and the EAP. An administrative referral is an employer directed referral to the EAP. This type of referral is used to address issues that are impacting your workplace performance. Confidentiality in this type of referral is restricted by signed consent and your employer’s policies and procedures. Question about your EAP benefit can be answered by calling eviCore EAP at 1-888-276-6632


Q. Will my employer know that I used the EAP?
A. If you call the EAP on your own as a self or suggested referral, your individual information is protected by comprehensive State and Federal confidentiality laws. If your contact with the EAP is part of an administrative referral process, then only with your written permission will your employer receive information concerning your compliance with EAP recommendations.


Q. Is the EAP confidential?
A. The EAP Program will not reveal information that you disclose to anyone outside the EAP except in the following circumstances:

  1. You consent in writing on the eviCore EAP Authorization to Release Information for Administrative referral
  2. If there is an imminent threat of harm to yourself or others, for which a safety plan can not be agreed upon
  3. If there is reason to believe that a child under the age of 18 is being abused or neglected
  4. Receipt of a court order and a judicial subpoena
  5. Medical emergency.


Q. Can a supervisor mandate an employee to the EAP?
A. Please contact your HR department to discuss your organizations policies and procedures for an accurate answer to this question.


Q. How much does the EAP cost?
A. The EAP benefit is provided to employees and their dependent family members at no cost.


Q. Is there a limit to how many times I can use the EAP?
A. You may contact the EAP as many times as needed throughout the year to discuss your specific situation and covered services including the number of face-to-face appointments available.


Q.Is there a network of EAP counselors or can I see any counselor in the area?
A. Yes, eviCore has a network of approved EAP counselors. If you use a counselor outside of this network, cost for such services is not covered under your EAP benefit.


Q. Are there services the EAP benefit doesn’t cover?
A. Yes, your EAP benefit does not cover, medical doctors, prescriptions, and/or inpatient or outpatient treatment programs.


Q. What types of issues will the EAP address?
A. The EAP program can address many different types of concerns. Some examples include:

  • Marital/relationship
  • Grief
  • Family issues
  • Financial Education
  • Communication issues
  • Co-worker conflict
  • Emotional stress
  • Any difficulty that is affecting workplace performance