Employee FAQ's

Q. What is the EAP?
A . Your Employee Assistance Program (EAP) is a benefit provided to you and your dependents by your employer for short-term counseling, information and referrals, guidance and support for any type of personal issue that is impacting your workplace performance.


Q. What are the procedures I follow to receive services from eviCore EAP?
A. Employees can confidentiality contact the EAP directly by calling the toll-free number at any time (1-888-276-6632.) This type of contact is called a Self referral and is completely confidential between the employee and the EAP. Your supervisor might, suggest you take advantage of the EAP benefit. This type of referral is called a Suggested referral and is still completely confidential between the employee and the EAP. An Administrative referral is utilized to assist you in resolving any concern that is impacting your workplace performance. This type of referral is in partnership with the EAP and includes a formal process of documenting and communicating information to the EAP. During this type of referral, an employee consents in writing to having information about EAP services released to their employer. The EAP may report things, such as attendance of appointments and compliance with additional and ongoing services.Refusal to comply with an Administrative referral may indicate an unwillingness to improve performance. Disciplinary or corrective action will continue based on performance issues as covered by your workplace policies and procedures. Questions regarding these procedures should be addressed with your Human Resource Department. In some instances, compliance with an Administrative referral may be deemed Mandatory by the employer, especially for serious violations of workplace policy and procedure, state or federal law, use of alcohol or drugs, or when the safety of an employee is jeopardized. The final decision to accept a mandatory referral will remain with the employee. However, continued employment may be contingent upon acceptance of the referral. Questions regarding the status of your employment should be discussed with your employer


Q. Will my employer know that I used the EAP?
A. If you call the EAP on your own as a self or suggested referral, your individual information is protected by comprehensive State and Federal confidentiality laws. If your contact with the EAP is part of an administrative referral process, then only with your written permission will your employer receive information concerning your compliance with EAP recommendations.


Q. If I use the EAP, will the information be placed in my personnel file?
A. If you contact the EAP on your own, your employer will not be notified. However, if your employer fills out an administrative referral to the EAP, you will be asked to sign a release of information form. This form gives the EAP permission to communicate with your employer about your attendance at EAP sessions and your compliance with EAP recommendations. All information that can be shared with your employer is clearly communicated to you on the release that you are asked to sign.


Q. Is the EAP confidential?
A. The EAP Program will not reveal information that you disclose to anyone outside the EAP except in the following circumstances:

  1. You consent in writing on the eviCore EAP Authorization to Release Information for Administrative referral
  2. If there is an imminent threat of harm to yourself or others, for which a safety plan can not be agreed upon
  3. If there is reason to believe that a child under the age of 18 is being abused or neglected
  4. Receipt of a court order and a judicial subpoena
  5. Medical emergency.


Q. Can a supervisor mandate an employee to the EAP?
A. Your workplace may have specific policies that determine who can complete a referral to the EAP. How referrals are made really depends upon your organization’s internal policies and procedures. Supervisors may suggest that an employee utilize the EAP or, in certain circumstances, they may administratively refer the employee to the EAP. In some instances, compliance with an administrative referral may be deemed mandatory by the employer, especially for serious violations of workplace policy and procedure, state or federal law, use of alcohol or drugs, or when the safety of an employee is jeopardized. You will retain the right to refuse a referral to the EAP. The policies and procedures of your organization will determine your status of employment should you choose to refuse a referral to the EAP.


Q. How much does the EAP cost?
A. The EAP program is a benefit that your employer has purchased for you and are free to employees and covered dependents. If the EAP makes a referral for more comprehensive services, your health insurance will most likelyprovide some coverage. However, most insurance companies will require a co-pay that is dependent on your coverage. Individuals without health insurance who need additional services sometimes qualify for sliding fee scales with community services.


Q. Is there a limit to how many times I can use the EAP?
A. Every time you contact eviCore EAP with a specific issue, it is called an Episode of Care. There is no limit to how many episodes of care you may receive in a year. However, there is a limit to the number of counseling sessions you are eligible for with each episode of care.


Q. What types of issues will the EAP address?
A. The EAP program can address many different types of concerns. Some examples include:

  • Marital/relationship
  • Grief
  • Family issues
  • Financial Education
  • Communication issues
  • Co-worker conflict
  • Emotional stress
  • Any difficulty that is affecting workplace performance