About Us


Palladian EAP, formerly known as Prism Quality EAP, was originated in 1998 by a group of community-based behavioral health organizations in Western New York, each with over 20 years experience in the provision of mental health and EAP services.  We have extensive experience working with employers in a labor-management environment. Our list of clients includes healthcare organizations, manufacturing, and private and public sector agencies. The majority of EAP clients are based in New York State, however, our provider network will accommodate clients on a regional and national level.

Vision, Mission, and Core Values

Our Mission is to provide confidential, effective EAP services designed to prevent or quickly resolve problems that are impacting the well being and performance of an employee. Our Vision to be the leader in providing motivating EAP services that allow employees to bring their healthiest self to the workplace. We achieve our mission and vision by incorporating our five core values into everything we do.

  • Integrity
  • Accountability
  • Collaboration
  • Quality
  • Reliability

Palladian EAP defines itself by these values and assures our customers that these core business beliefs are what compel us to provide our customers with an flexiable EAP product.

The following are just a few customer testimonials:

  • “I appreciate the timeliness, thoroughness, and professionalism of the EAP. EAP representatives have also been helpful advisors in planning and the usage of training courses.” - 2010 Erie County Personnel Dept.
  • “I have found the EAP staff exceptionally helpful and accessible.” - 2010 Network Provider
  • “At first I wasn't certain about its effectiveness (the EAP). But after the initial phone call, I was very grateful. Quite frankly that phone call could have been a life saver for me.” - 2010 contracted employee
  • “I have used some of this information already. She is a great instructor - engaging with folks in her audience. I've attended two of her trainings and both of them were right on and very informative.” - 2010 Training attendee

EAP Team

Palladian EAP is proud to be a locally owned and operated business that can assist your employees at a location that is close to where they live or work. We offer these national resources by integrating our experienced local administrative team, with our nationwide network of EAP affiliated providers. Our clinicians are credentialed and licensed professionals that include nurse practitioners, social workers, mental health counselors, EAP specialists and psychologists from around the country. Palladian EAP’s reputation is a reflection of the strength of its local team in partnership with its well-qualified and knowledgeable national network.

Dana Fleischhauer - M.S., NCC

Dana joined Palladian EAP in 2005 as the Program Manager. In this role she is responsible for development of new business and oversight of the program. Dana’s extensive career in behavioral health includes a wide range of clinical experiences that include substance abuse and mental health assessments, emergency mental health services and child abuse investigations. Prior to her career at Palladian EAP, Dana was the Program Coordinator for the suicide prevention hotline at Crisis Services in Buffalo, NY. Dana uses her clinical and supervisory experience in providing excellence in outcome and customer service, as her underlying philosophy as Palladian EAP’s Program Manager.

Kim Willer - M.A.

Kim has been with Palladian EAP since its inception in 1998 and has been instrumental in the evolution of Palladian EAP from a small employee assistance program into a comprehensive EAP benefit. Kim is an active participant in the EAP field and is a member of the Rochester Chapter of the Employee Assistance Professional Association and the Buffalo Chapter of the Society for Human Resource Management. She is certified in Individual Crisis Intervention and Peer Support, along with Group and Advanced Group Crisis Intervention. Kim has worked on designing and implementing EAPs for many organizations, in addition to providing direct EAP services to thousands of employers, employees and their families. Currently, Kim plays a pivotal role in designing, developing and presenting educational training topics to all of our organizations, and is dedicated to bringing proactive solutions to the workplace.

Michael Parikh - M.A.

Michael is an Employee Assistance Program Clinician whose counseling practice focuses on supporting individuals with general counseling needs. Michael graduated in 2009 from the Adler School of Professional Psychology in Chicago, Illinois with a Master’s Degree in Counseling and Organizational Psychology. Michael is certified in Individual Crisis Intervention and Peer Support, Group Crisis Intervention, and Advanced Group Crisis Intervention. He is also certified in cognitive therapy for individuals experiencing chronic pain. Currently, Michael enthusiastically works with EAP clients to rapidly assist them with problem identification, reduction and resolution so they can return to their jobs and lives as quickly as possible.